Question 1

What is a Windows RDP?

Accepted Answer

A Windows RDP is a remote desktop protocol that allows you to connect to a Windows server from anywhere in the world.

Question 2

Do these server have root/admin permissions?

Accepted Answer

Yes, all our virtual windows server have full admin rights. And every linux machine comes with root permissions.

Question 3

What is not allowed?

Accepted Answer

- Child Porn - Drugs or weapon stores or anything similar - Terrorism or promoting hate speech in any form - Mass mailing on our service - Spamhaus activity that causes our IP to be blacklisted

Question 4

Can I host a Tor Relay/Exit-Node?

Accepted Answer

Yes, this is allowed. You may host a Tor relay or Exit node. Please open a ticket before so we're aware of it and handle abuse accordingly.

Question 5

Can I upgrade my server?

Accepted Answer

Yes, you can automatically upgrade your server to any higher plan. Downgrading is not possible.

Question 6

Are servers delivered automatically?

Accepted Answer

Yes, all our servers are delivered automatically (24/7) after payment. There are no further checks.

Question 7

Can I pay with Crypto?

Accepted Answer

We proudly support a broad spectrum of cryptocurrencies for seamless transactions. Bitcoin, Litecoin, Ethereum, Monero are highlighted, yet we facilitate payments in over 20 different cryptocurrencies.

Question 8

What payment methods do you accept?

Accepted Answer

We accept a wide variety of payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and over 20 cryptocurrencies including Bitcoin, Ethereum, Litecoin, and Monero. All payments are processed securely and servers are deployed instantly after confirmation.

Question 9

How long does server setup take?

Accepted Answer

Server deployment is fully automated and typically takes less than 5 minutes. Once your payment is confirmed, your server credentials are generated instantly and you'll receive them via email. You can start using your VPS immediately.

Question 10

Do you offer refunds?

Accepted Answer

Due to the instant nature of our digital services and the resources allocated upon deployment, we generally do not offer refunds. However, if you experience technical issues that we cannot resolve, please contact our support team and we'll work with you to find a solution.

Question 11

Can I host game servers?

Accepted Answer

Yes, you can host game servers on our VPS plans. Our servers feature high-performance AMD EPYC processors, NVMe storage, and 1Gbps unmetered bandwidth, making them suitable for hosting game servers like Minecraft, CS2, Valheim, and more. For optimal gaming performance, we recommend our Business plan or higher.

Question 12

What is your DDoS protection capacity?

Accepted Answer

All our servers include free Layer 4 DDoS protection with automatic traffic filtering. Our network is protected by enterprise-grade Corero mitigation systems with over 5 Tbps of scrubbing capacity. During an attack, malicious traffic is filtered while legitimate traffic continues to flow to your server.

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