Introducing AI-Powered Support
We're excited to announce a major upgrade to our support system: AI-powered assistance that can help resolve your issues faster than ever before.
Instant, Intelligent Responses
When you open a new support ticket, our AI assistant will analyze your request and provide an immediate, helpful response. No more waiting for a human agent to become available for common questions and issues.
The AI has been trained on our entire knowledge base and understands the ins and outs of our platform, meaning it can provide accurate, contextual answers to your questions right away.
Server Management at Your Fingertips
What makes our AI support truly powerful is its ability to take action on your behalf. With your permission, the AI can:
- Reboot your server when you're experiencing issues
- Start or stop servers on demand
- Check server status and diagnose common problems
- Retrieve server information to help troubleshoot
Instead of waiting for a support agent to manually perform these actions, the AI can execute them instantly while you're chatting.
How It Works
- Open a ticket describing your issue as you normally would
- Receive an instant AI response with helpful information or a solution
- Approve actions if the AI suggests server management tasks
- Continue the conversation with AI or request human assistance
Human Support When You Need It
While our AI handles the initial response automatically, you're always in control. You can:
- Request a human agent at any time
- Have the AI continue assisting with follow-up replies (optional)
- Get escalated automatically for complex issues
Our support team remains fully available and will step in whenever the AI can't resolve your issue or when you prefer human assistance.
Privacy and Security
The AI only accesses information necessary to help with your specific request. All server management actions require explicit context in your ticket, and sensitive operations are logged for your security.
Get Started
This feature is now live for all customers. Simply open a support ticket and experience the speed of AI-powered assistance. We're confident this will dramatically improve your support experience while maintaining the quality you expect from RDP.sh.
Have feedback on the new AI support? Let us know through a ticket - our AI would love to hear from you.